Refund policy

Refund & Return Policy

Every BLACK MAJIC piece is made to order — printed for you when you place your order. Because of this, we do not carry inventory and cannot accept returns or exchanges for change of mind or incorrect size selection. Please check the size chart on each product page carefully before ordering.

Damaged, defective, or incorrect items

If your order arrives misprinted, damaged, defective, or if you received the wrong item, we'll make it right at no cost to you. Email johnnie.j.james@gmail.com within 30 days of delivery with your order number and clear photos of the issue (and the packaging, if damaged in transit). Once verified, we'll send a free replacement or issue a full refund to your original payment method — your choice.

Lost packages

If tracking shows your order as lost in transit (no delivery scan and no movement for 15+ days domestically), contact us and we'll ship a replacement or refund you.

Refund processing

Approved refunds are issued to the original payment method within 10 business days. Depending on your bank, it may take additional time to appear on your statement.

Order cancellations

Because production starts quickly, orders can only be cancelled or edited within 12 hours of purchase. After that, the order is in production and the policy above applies.

Questions? Email johnnie.j.james@gmail.com.